FREQUENTLY ASKED QUESTIONS

All sales are final, no returns. We pride ourselves on the health and quality of our live corals and offer Live Arrival Guarantee on all of our livestock. In the rare case of a DOA, simply provide us a clear photo of the coral within 2 hours of delivery. If the coral cannot be saved, you will be given credit equal to the amount of livestock lost. Shipping costs will not be credited. We do not offer cash refunds.

UPS delays due to weather, mechanical failure, or incorrect addresses may not be covered in our guarantee.

Things that will void your DOA Policy:

• Removing the coral off of its original plug.

• Discarding the coral.

• Refusing the shipment for any reason.

If the coral you received is not yet a DOA but looks stressed/ not in good health, please still send us a photo of it.

Yes! If you'd like to add to an existing order, simply choose the "Already Placed an Order" option under the shipping tab. This will waive additional shipping fees.

Although we don't have a retail facility nor do we offer walk-ins, but we do allow locals to save on shipping by meeting up in a public plaza or neighborhood (depending on the time and day).

Our available meet up times in San Jose are listed below. But if you need a different time slot, let us know.

Weekdays: After 7 PM

Weekends: 10:00 AM - 4:00 PM

Typically at either one of these two locations: 298 Azevedo Cir, San Jose, CA 95125

5667 Silver Creek Valley Rd, San Jose, CA 95138

Please be sure to email us to schedule a time to meet.