FREQUENTLY ASKED QUESTIONS

What is your DOA Policy?

We pride ourselves on the health and quality of our live corals and offer Live Arrival Guarantee on all of our livestock. In the rare case of a DOA, simply provide us a clear photo of the coral within 2 hours of delivery. If the coral cannot be saved, you will be given credit equal to the amount of livestock lost. Shipping costs will not be credited. We do not offer cash refunds. UPS delays due to weather, mechanical failure, or incorrect addresses may not be covered in our guarantee. Things that will void your DOA Policy: Removing the coral off of its original plug. Discarding the coral. Refusing the shipment for any reason. If the coral you received is not yet a DOA but looks stressed/ not in good health, please still send us a photo of it.
Can I add more corals to my order without paying for shipping twice?

Yes! If you'd like to add to an existing order, simply choose the "Already Placed an Order" option under the shipping tab. This will waive additional shipping fees.
Can I pick my corals up in person?

Although we don't have a retail facility nor do we offer walk-ins, but we do allow locals to save on shipping by meeting up in a public plaza or neighborhood (depending on the time and day). Our available meet up times in San Jose are listed below. But if you need a different time slot, let us know. Weekdays: After 7 PM Weekends: 10:00 AM - 4:00 PM Typically at either one of these two locations: 298 Azevedo Cir, San Jose, CA 95125 5667 Silver Creek Valley Rd, San Jose, CA 95138 Please be sure to email us to schedule a time to meet.
What are your parameters?

We keep it simple. Nothing too crazy here. Alkalinity: 7-8 Calcium: 400-420 Magnesium: 1400-1500 Remember, stability is always #1 when it comes to a reef tank. You don't need to chase numbers to have great success in this hobby. Just make sure that your parameters are stable and within a good range.
What size are your coral frags?

We use two different sized ceramic frag plug from the brand: Alternative Reef. By default, our frags will be on the standard frag plug unless noted to be on a "Large" disk. Standard Frag Plug: 3/4" in diameter Large Frag Disk: 1.25" in diameter
What equipment are you using?

After a decade in the hobby, we've tried many brands and fads. Here's a list of what we've currently settled on. Lighting: Kessil AP9x and Kessil 360x Skimmer: Reef Octopus Regal 150 INT Doser: Bubble Magus Wavemakers: Jebao SLW and Jebao Sine Cross Return Pump: Aquamaxx Magnus VSR-9000 DC by SUNPOLE (No longer available for purchase)