FREQUENTLY ASKED QUESTIONS
Shipping Policy
All live coral orders are shipped with UPS Next Day Air to the address included in your PayPal account. Please select the day you would like your order to be shipped out (arrives the next day). We do not offer Saturday arrival, as we don't recommend this shipping method as weekend deliveries tend to be delayed. Orders must be placed by 12 PM PST to be shipped out the same day. Overnight Shipping Rates - UPS Next Day Air California Residents: $35, free at $250. All other states: $50, free at $350. Locals to Bay Area, CA Coming to San Jose? Save on shipping and meet up locally. Choose "Local Pick Up" to schedule a meet-up time.
All sales are final, no returns. We pride ourselves on the health and quality of our live corals and offer Live Arrival Guarantee on all of our livestock. In the rare case of a DOA, simply provide us a clear photo of the coral within 2 hours of delivery. If the coral cannot be saved, you will be given credit equal to the amount of livestock lost. Shipping costs will not be credited. We do not offer cash refunds.
UPS delays due to weather, mechanical failure, or incorrect addresses may not be covered in our guarantee.
Things that will void your DOA Policy:
Removing the coral off of its original plug.
Discarding the coral.
Refusing the shipment for any reason.
If the coral you received is not yet a DOA but looks stressed/ not in good health, please still send us a photo of it.
Yes! After you've placed an order, you should have received a Special Offer code. Use that code to add on any additional corals to your existing order with no extra shipping charge!
Although we don't have a retail facility nor do we offer walk-ins, but we do allow locals to save on shipping by meeting up in a public plaza or neighborhood (depending on the time and day).
Our available meet up times in San Jose are listed below. But if you need a different time slot, let us know.
Weekdays: After 7 PM
Weekends: 10:00 AM - 4:00 PM
Typically at either one of these two locations: 298 Azevedo Cir, San Jose, CA 95125
5667 Silver Creek Valley Rd, San Jose, CA 95138
Please be sure to email us to schedule a time to meet.